Please open the link below. It’s all about learning English for Call Centers or Customer Service jobs. This is very helpful in building up our confidence before we start taking calls.

Because of the pandemic, we are all facing, we will be giving all the necessary information through this platform, get a professor, and please don’t forget to invite your friends, especially those who are aspiring agents.

Stay Safe! Stay at Home!

Day 1: Skills that a Call Center Agent Must Possess

Knowledgeable: Agents need knowledge of the inner workings of the company and the products that they represent.

Detail-oriented: Agents must listen carefully to customers and be able to pick up on small details to provide accurate responses to customers.

Organized: Agents need to be able to…[Read more]

Call Center Agent…

A call center agent is a person who handles incoming or outgoing customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues. A call center agent who manages both incoming and outgoing customer calls is also referred to as a blended agent. (TechTarget Contributors, 2017)

I am proud and delighted to welcome 18 members of this group! I hope you will be filled with knowledge and skills just by joining this organization. Stay tuned!