What is Quality?

Quality means providing value to the customer; that is, offering conditions of product use or service that meet or exceed customer’s expectations, yet are still affordable. Quality also takes into account the reduction of waste that a product may cause to the environment or human society, yet still allowing the manufacturing company to maintain customer satisfaction.

Another interesting element within the concept of quality is the “wow” effect. Quality delivers to the customer not only what he wants, but also what he never imagined he wanted –and that once he has it, he realizes that this product was exactly what he always had wanted. However, this is still a very subjective judgment. In today’s world, companies are still struggling to be consistent in meeting basic customer needs.

What is your definition of quality?

https://www.gbnews.ch/what-is-your-definition-of-quality/#:~:text=Quality%20is%20the%20degree%20to,with%20a%20set%20of%20requirements.

GBNews.ch, Web Media: Emploi & Ressources Humaines. Actus: Job & RH à Genève en Suisse.