Day 1: Skills that a Call Center Agent Must Possess

Knowledgeable: Agents need knowledge of the inner workings of the company and the products that they represent.

Detail-oriented: Agents must listen carefully to customers and be able to pick up on small details to provide accurate responses to customers.

Organized: Agents need to be able to take quick notes, access CRM systems and track recorded conversations while speaking to customers.

Flexible: Agents have to be able to adapt to unique customer queries and situations.